(HNC) Network & IT Systems Admin (2014)
(VET) - IT Systems Exploitation (2008)
Currently: C1 (Advanced English)
Terraform Associate cert. (2025)
First Certificate of English (EOI - 2025)
AWS Solutions Architect Associate (2024)
AWS Cloud Practitioner (2023)
Skills: AWS Services & Architecture.
Skills: process coordination, IT operations management.
Delivered 2nd and 3rd level incident support across the organization.
Oversaw employee onboarding and offboarding processes, including account provisioning and equipment allocation.
JIRA site and organization administrator, supporting SEAT CODE/SEAT projects through role and permissions management, configuration of issue types, workflows, and automations.
Coordinated IT purchasing activities, managing equipment acquisition either directly with suppliers or via the SEAT Purchasing department.
Maintained departmental documentation and knowledge base in Notion.
Skills: Advanced IT support, GSuite admin, vendor&supplier management, JIRA administration, Application & License Management.
Service Application evolutive management (JIRA)
Internal complaints management
Review, improvement and documentation of internal management procedures
Skills: use of JIRA, document management.